- Fast Fulfilment: Orders are processed and dispatched from Etobicoke, ON, within 1  business days.

- USA Delivery: Estimated 2–6 business days.

- Canada Delivery: Estimated 1–4 business days.

- Europe Delivery: Estimated 7-12 business days. 

- Australia & New Zealand: 6-20 Business days. 

- Hassle-Free Returns: Defective items are eligible for an easy refund or exchange.

- No Surprise fees, Duties, Tariffs or other unwanted charges ! 

Note: Orders placed after Friday afternoon will be prepared over the weekend and dispatched by Sunday/Monday. We strive to get your stationery into your hands as fast as possible! 

Full Details: Review our full Shipping Policy for all international tax and exception information.

Have a question? Contact Us Here. We will respond within 6-12 hours.

Where do you ship from?

We ship all orders directly from Etobicoke, Ontario, Canada. 

Are your products authentic Japanese stationery?

Yes. Every item we sell is genuine Japanese stationery from established Japanese brands. 

How long does order processing take?

Orders are processed within 1–2 business days.

Will I be charged duties or unexpected fees?

No. Orders shipped within Canada and the U.S. do not incur surprise duties at delivery.

What if my order arrives damaged or there is a shipping issue?

Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

Use it to check the delivery status anytime. If you didn’t receive one, contact support and we’ll resend it. Or alternatively you can click here and paste your tracking number and see where your package is currently. 

What if my package is lost or delayed?

While rare, delays can happen.

If your tracking isn’t updating or your package seems lost, contact us here and we’ll start an investigation with the carrier and get you a resolution.

Still having questions ? Check out our complete FAQs page for more questions and answers or you can contact Us directly here.