Refund policy

WILDCOLORZ Refund and Replacement Policy

 

Customers have a right to return eligible items within 14 days in accordance with applicable consumer protection laws.

 

Our Commitment: Replacements for Defects Only

We pride ourselves on the quality of our stationery. Therefore, our policy is focused exclusively on resolving issues related to product condition and delivery.

We do not accept returns or exchanges for customer change of mind, ordering the wrong item, or dissatisfaction unrelated to the product's condition upon arrival.

 

1. Damaged or Defective Items

 

If your item arrives in a damaged or defective condition, we are happy to assist.

  • Requirement: You must notify us within 7 days of receiving your order.

  • Process: Please immediately submit a claim via our contact form, including clear photographic evidence of the damage or defect.

  • Resolution: Upon verification, we will promptly arrange for a replacement item or provide a suitable alternative resolution.

 

2. Lost or Stolen Packages

 

We understand how frustrating a delivery issue can be. We treat lost and stolen packages seriously.

  • Action Required: If your package is confirmed lost by the carrier, or if tracking shows "Delivered" but the item is missing (stolen), you must contact our support team within 15 days of the last tracked event or the stated delivery date.

  • Resolution: Our team will review the carrier's evidence and determine the most appropriate resolution, which may include a reshipment or a refund.

  • Strict Limit: Claims submitted after 30 days are not eligible for a reshipment or refund.

 

3. Unclaimed or Returned Orders

 

If your order is returned to our facility because it was unclaimed, the address was incomplete, or delivery was refused:

  • Immediate Notification: We will email you the day the package arrives back at our facility.

  • Your Choice: You will be given the immediate option of receiving a full refund for the item value or arranging a reshipment (new shipping charges will apply).

  • Final Window: If we do not hear from you after 30 days from the return date, we will issue a refund for the items that are still available. Any items no longer in stock after this 30-day period will not be eligible for a refund or reshipment.

 

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