Frequently Asked Questions

1. Why should I buy from Wildcolorz over other big brands ?

Wildcolorz is a Canada-based brand located in Etobicoke, Ontario. All orders are stocked, packed, and shipped from Canada. We have the most affordable prices in the market, much affordable than others. We add a mystery item with each of your order so that every time it feels like a pleasant gift. We also have speedy shipping and order handling time with no surprise customs or duty fees.

2. Where do you ship from?

We ship all orders directly from Etobicoke, Ontario, Canada. 

3. Are your products authentic Japanese stationery?

Yes. Every item we sell is genuine Japanese stationery from established Japanese brands. 

4. Are any products made outside Japan?

Some Japanese brands manufacture certain items in China under strict Japanese quality control. Design, standards, and authenticity remain Japanese.

5. Do you sell replicas or knockoffs?

No. We never sell replicas, knockoffs, counterfeits, or unbranded products.

6. How long does order processing take?

Orders are processed within 1–2 business days.

7. How long does shipping take?

Shipping within Canada and the United States typically takes 4–8 business days. To Europe anywhere between 7-12 business days. Australia and New Zealand between 6-20 business days. 

8. Do you ship internationally?

At this time, We only ship within Canada, United States, Europe, Australia and New Zealand. 

9. Will I be charged duties or unexpected fees?

No. Orders shipped within Canada and the U.S., Europe, Australia and New Zealand do not incur surprise duties at delivery.

10. Do you accept returns?

We do not accept returns for change of mind.

However, if your item arrives damaged, defective, or incorrect, we will gladly assist.

11. What if my order arrives damaged or there is a shipping issue?

Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.

12. How can I contact you?

You can reach us through the contact form or chat on our website here, Moreover you can email Us at support@wildcolorz.com, We usually respond within 6 –12 hours.

13. Do you have gift options or gift wrapping?

Yes! We have card messages at checkout — perfect for birthdays, holidays, or special events. 

14. How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

Use it to check the delivery status anytime. If you didn’t receive one, contact support and we’ll resend it. Or alternatively you can click here and paste your tracking number and see where your package is currently. 

15. What if my package is lost or delayed?

While rare, delays can happen.

If your tracking isn’t updating or your package seems lost, contact us here and we’ll start an investigation with the carrier and get you a resolution.

16. Can I change my order after I’ve placed it?

We begin processing orders quickly, so changes can only be made within 1–2 hours of placing the order.

After that window, we cannot modify the order once it’s in fulfilment.

17. Why do some items say “Made in China”? Are they lower quality?

No. Some Japanese brands manufacture items in China under strict Japanese quality standards. The design, specifications, and quality control are Japanese — so performance and feel are true to expected quality.

19. Do items come individually packaged?

Yes. All products are carefully packaged to prevent damage during transit.

We use protective materials to keep pens, papers, and delicate items safe.

20. What forms of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Paypal and other secure online payment options displayed at checkout.

21. How do I redeem discount codes?

You can enter your promo code on the checkout page under “Apply Discount”.

Only one discount code can be used per order unless otherwise stated.

22. Why does shipping cost more for a single item?

We ship from Canada using reliable carriers with tracking and delivery confirmation.

Shipping prices are carrier-set, not marked up by us. We charge what we pay — we do not make money on shipping. For small, lightweight items, tracked shipping often costs nearly the same as shipping multiple items. This is standard across the industry, including larger stationery retailers.

That’s why we encourage orders over $45, where we subsidize or fully cover shipping so you receive the same reliable service at no extra cost. We believe secure, tracked delivery is better than cheaper untracked shipping that risks delays or loss.

23. Can I cancel my order?

Orders can only be canceled before they are packed and shipped.

If you need to cancel, contact us immediately — the earlier, the easier it is.

24. Do you have product reviews I can read before buying?

Yes — each product page shows customer reviews.

You can browse real feedback from other customers to help you decide.

25. Can I submit my own review after buying?

Absolutely!

You’ll get an email invitation after delivery — we love hearing what you think.

26. Are your inks safe for kids?

Most products are non-toxic, but always check the product page for safety info and keep small items away from very young children.

Still having questions ? Contact Us here